Shipping & Payment Info
Products ships daily on working days.
Expect up to 5 working days for delivery on Standard Deliveries.
Payments are processed via 3rd party accredited and financial compliant payment gateways. Payfast (Pty) Ltd and Direct Debit (pty) Ltd.
Methods that are accepted are; Visa, Mastercard, Direct EFT, SCode, Masterpass and Zapper.
If the product that you received has inherent defects the product will we replaced at no cost subject to the customer submitting photo evidence of the particular defect.
Product refunds may be granted on a discretionary basis subject to the merits of each individual case.
For product feedback please contact us:
Terms and Conditions
Welcome to our Terms and Conditions
Use of the service
Subject to the terms of this agreement, WackyBox/Woelwater hereby grants you a limited, revocable, non-transferable and non-exclusive license to access and use the site for your own non-commercial personal use.
Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this site or any portion of it unless expressly permitted by WackyBox/Woelwater in writing. You may not make any commercial use of any of the information provided on the site or make any use of the site for the benefit of another business unless explicitly permitted by WackyBox/Woelwater in advance and in writing. WackyBox/Woelwater reserves the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if WackyBox/Woelwater believes that client conduct violates applicable law or is harmful to WackyBox/Woelwater’s interests. Any discount code usage for a WackyBox/Woelwater subscription is reserved for new customers only (one code per customer/household/credit card) unless otherwise noted.
WackyBox/Woelwater reserves the right to, temporarily or permanently, modify or discontinue the service (or any part thereof) with or without notice. You agree that WackyBox/Woelwater will not be liable to you or any other third party for any modification or discontinuation of the service.
Service description and box content
We make no guarantees that you will receive a particular product in a box or that certain products will be available in your box. Sample products come in limited quantities and may not be available in the future. It is your responsibility to review the ingredients of each product to avoid allergic reactions or other side effects. The products within the boxes are not manufactured by WackyBox/Woelwater, but rather by WackyBox/Woelwater’s suppliers. If you have any questions or complaints about a product, please contact us at
Registration and membership
In order to enjoy all the benefits of WackyBox/Woelwater, you must sign up as a Subscriber(member). Only people over the age of 18 are can subscribe for a box, on behalf of a minor, who will utilise the box.
You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You agree to immediately notify us in the event of any unauthorised use of your account or other breach of security.
Sales of products and subscriptions to end users only
WackyBox/Woelwater sells boxes from this site to end-user customers. Customers may send a box as a gift once-off or sign up for the subscription on monthly basis, only for their own personal, non-commercial use. A customer may not purchase products or subscriptions for further distribution or resale or for any other commercial or business purpose. The subscription and all rights and privileges conferred are personal and non-transferable.
“The subscription” is opted in by the customer free willingly by agreeing to get boxes delivered to their door monthly at an agreed-upon price depending on the payment plan selected (once-off / every month). The payment plan is selected by the customer and it is up to the customer to ensure this is acceptable.
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. WackyBox/Woelwater reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Verification of information may be required prior to the acceptance of any order. Prices and availability of products on the site are subject to change without notice. Certain information may contain pricing-, typographical- or other errors or inaccuracies. Errors will be corrected when discovered without liability, and WackyBox/Woelwater reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
If you wish to make a purchase using the service (e.g. to purchase a box subscription or full-size products), you will be required to provide WackyBox/Woelwater information regarding your credit card. You warrant to WackyBox/Woelwater that such information is true and that you are authorised to use the payment instrument. You agree to pay WackyBox/Woelwater the amount that is specified in the service in accordance with these terms of service. All transactions will be processed in South African Rands (ZAR). We accept Mastercard and Visa credit cards. If you have subscribed to the service, you hereby authorise WackyBox/Woelwater to bill your credit card or payment instrument in advance on a periodic basis (monthly) in accordance with the terms of the applicable subscription plan until you terminate your account, and you further agree to pay any charges so incurred. When you click to make a purchase with WackyBox/Woelwater legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our Terms and Conditions. You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once an order is made for the purchase, it is deemed that you have read and understood the Terms and Conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.
We are not responsible for any fees or charges that your bank or credit card issuer may apply. If your credit card issuer reverses a charge to your credit card, we may bill your account directly and seek payment by another method including a mailed statement. All payments made are non-refundable. If you dispute any charges you must let Wacky Box know within thirty (30) days after the date that Wacky Box charges you. If you did not receive the box or full-size product, but were charged for it, please contact us at
We reserve the right to change WackyBox/Woelwater’s subscription plan prices at any time. In this case, WackyBox/Woelwater will provide notice of the change on the site or in an email notification to you, at least thirty (30) days before the effective date of the change. Your continued use of the service after the price change becomes effective constitutes your agreement to pay the changed amount.
You are solely responsible for all reviews, blog comments or posts, information, data, text, software, music, sound, photographs, graphics, video, messages or other materials (“content”) that you upload, post, publish or display (hereinafter, “post”) or email or otherwise transmit or use via WackyBox/Woelwater's various social media accounts. WackyBox/Woelwater reserves the right to take appropriate legal action against anyone who, in Wacky Box’s discretion, violates this provision, including without limitation, removing the offending content from the service, suspending or terminating the account of such violators and reporting you to the law enforcement authorities.
You shall not upload to, distribute, or otherwise publish through WackyBox/Woelwater' social media sites any content, information, or other material that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, or could give rise to any civil or criminal liability; or (c) includes any bugs, viruses, worms, trap doors, trojan horses or other harmful code or properties.
Content provided on these sites are solely for informational purposes. Submissions or opinions expressed on these sites are that of the individual expressing such submission or opinion and may not reflect the opinions of WackyBox/Woelwater. Product representations expressed on this site are not made by WackyBox/Woelwater.
Copyright and trademarks
All web site design, text, graphics, educational material, prints, booklets and the selection and arrangement thereof are Copyright 2016 by The Educational Box Company. All rights reserved, or in the case of product material, all text and graphics are copyright by the original owner. Permission is granted to copy electronically and to print in hard copy portions of this web site for the sole purpose of using this web site as an information resource (or of ordering goods or services and using this site as a shopping resource). Any other use of materials on this web site-including reproduction for purposes other than noted above, modification, distribution, or reproduction-without the prior written permission of The Educational Box Company is strictly prohibited.
The Educational Box Company – re Woelwater - name and logo are trademarks and service marks of The Educational Box Company. All other trademarks and service marks, product names and company names or logos cited herein are the property of their respective owners.
The Educational Box Company (WackyBox/Woelwater) respects the intellectual property of others, and we ask our users to do the same. If you believe that any material contained on this site infringes your copyright or other intellectual property rights, you should notify us of your copyright infringement claim at
The Educational Box Company (WackyBox/Woelwater) does not claim ownership of any materials you make available through the site. You are solely responsible for the content and other materials you post on the site or transmit to or share with other users or recipients. You will not post any content that you did not create or that you do not own all right, title and interest in. With respect to any materials you submit or make available for inclusion on the site, you grant WackyBox/Woelwater a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, store, distribute, publicly display, modify, create derivative works, and sublicense such materials or any part of such materials. You hereby acknowledge and agree that any materials you provide are non-confidential and Wacky Box will be entitled to use any content submitted by you without incurring obligations of confidentiality, attribution or compensation to you.
You acknowledge and agree that WackyBox/Woelwater may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with applicable laws or government requests; (b) enforce these terms of service; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Wacky Box, its users and the public.
Links to other web sites
The Educational Box Company WackyBox/Woelwater makes no claim or representation, and accepts no responsibility, regarding the quality, nature, or reliability of the sites accessible by hyperlinks from this site, or web sites linking to this site.
Warranties and disclaimers
The Educational Box Company (TWackyBox/Woelwater) intends for the information and data contained in the site, subscription box or provided via other channels, including but not limited to phone and email, to be accurate and reliable, however, since the information and data have been compiled from a variety of sources, it is provided “as is.” You expressly agree that your use of this site is at your sole risk. The Educational Box Company (WackyBox/Woelwater) expressly disclaims all warranties and/or conditions, express or implied, as to any matter whatsoever relating to or referenced by this site, including, but not limited to, the implied warranties and/or conditions of merchantability or satisfactory quality and fitness for a particular purpose and non-infringement.
You understand that The Educational Box Company (WackyBox/Woelwater) is not the manufacturer of the products purchased by you hereunder and the only warranties offered are those of the manufacturer, not The Educational Box Company (WackyBox/Woelwater). In using the products, you are relying on the manufacturer’s specifications only and you are not relying on any statements, specifications, photographs or other illustrations representing the products that may be provided by The Educational Box Company (WackyBox/Woelwater). You expressly waive any claim that you may have against The Educational Box Company (WackyBox/Woelwater) based on any product liability or infringement or alleged infringement of any patent, copyright, trade secret or other intellectual property rights (each a “claim”) with respect to any product and also waive any right to indemnification from The Educational Box Company (WackyBox/Woelwater) against any such claim made against you by a third party. You acknowledge that no employee of The Educational Box Company (WackyBox/Woelwater) authorised to make any representation or warranty on behalf of The Educational Box Company (WackyBox/Woelwater) that is not in this agreement.
Limitation of liability
In no event shall The Educational Box Company (WackyBox/Woelwater) or its officers, directors, employees, agents, successors, subsidiaries, distributors, affiliates or third parties providing information on this site or via other channels, including but not limited to phone and email, be liable to any user of the site or any other person or entity for any direct, indirect, special, incidental, punitive, consequential or exemplary damages (including, but not limited to, damages for loss of profits, loss of data or loss of use) arising out of the use or inability to use the site or any information contained thereon, whether based upon warranty, contract, tort, or otherwise, even if The Educational Box Company (WackyBox/Woelwater) has been advised of or should have known of the possibility of such damages or losses. In no event shall the total liability of The Educational Box Company (WackyBox/Woelwater) or its officers, directors, employees, agents, successors, subsidiaries, distributors, affiliates or third parties providing information on this site to you for all damages, losses, and causes of action resulting from your use of this site, whether in contract, tort (including, but not limited to, negligence) or otherwise, exceed the amount you paid to The Educational Box Company (WackyBox/Woelwater) in connection with the event giving rise to such liability.
We ship door-to-door in the Republic of South Africa only. Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises. We strive to get the product to you in the least amount of time but the shipping process can take between 1 and 5 days. Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment. Order processing will not begin until we receive a confirmed order and full payment.
Risk of loss
The risk of loss and title for merchandise purchased by you pass to you upon The Educational Box Company (WackyBox/Woelwater)’s delivery of the items to the carrier.
Monthly subscriptions must be cancelled two weeks (14 calendar days) before the anniversary of the subscription to avoid getting billed and getting shipped the next month’s box.
The Educational Box Company (WackyBox/Woelwater) does not accept returns of the monthly boxes that are not faulty.
You agree that additional terms and conditions may apply to specific products, orders, sweepstakes or contests or your use of certain portions of the site, including with respect to ordering, shipping and return policies which additional terms are made part of these terms by reference. If there is a conflict between these terms and the additional terms, the additional terms shall control.
The conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
You understand that all the designs and trademarks are registered to The Educational Box Company (WackyBox/Woelwater) and hereby accept the terms and conditions. You undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should you be found to be in violation of this agreement you understand that you will be held liable for all legal costs incurred by The Educational Box Company (WackyBox/Woelwater) for any civil action or any legal action deemed necessary against you.
Customer feedback is very important to us. We are always looking for ways to serve you better. Please contact us with any questions you may have. We are here to serve you and we guarantee your satisfaction.
We will keep your information private.
Subject to customer consent provided during sign up to our products Woelwater/Wackybox may send promotional materials to your provided email address or sell phone number. You may opt-out of these communications at any time.
Woelwater/Wackybox does not share our customer information with any 3rd party other than the accredited payment providers who process the financial transactions. These institutions does not have the right to distribute or sell your information in any form.